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Customer Testimonials

Testimonial by: stephen poe from maryland on 2010-05-18 20:43:44
Title: tools!

Hi Vickie, The tools arrived on Fri. and were just great. Have not had a chance to use them that much to decide which weeder is my favorite - actually I like them all. Thanks for the prompt shipping and I will recommend you to any friends that are in need of great and out of the mainstream garden tools. Stephen
 
Testimonial by: c. chandler from hawaii on 2010-07-12 13:29:37
Title: ninja claws

Aloha Vickie, Thanks for the message regarding my order. I purchased 2 Ninja Claws a couple of years ago from you and think they are really awesome! But we just lost one and want to replace it along with an additional one as a backup. I meant to order 2 of them, but because of a clumsy finger, only one got into my order box. Is there any way that I can add another Ninja Claw to my order? Mahalo for your kokua (thanks for your help)!
 
Testimonial by: teresa V. from St. Paul, MN on 2009-06-02 14:03:40
Title: Rose Thorn Stripper

I was very pleased with the Rose Thorn Stripper I ordered! The speed of delivery was awesome and I loved the color that was sent. Thank you very much! After searching online for a whole day your prices and products were the best I could find. The roses in my Minnesota Garden thank you! -Teresa V. de N.
 
Testimonial by: dawn from ohio on 2013-11-02 20:18:47
Title: trakes

The Trake is wonderful for planting bulbs. Suddenly this year the tip broke against a stone in hard ground. All is not lost. You are there. The personal attention is very much appreciated. Thank you! I was very happy to find you. Dawn
 
Testimonial by: peter from pennsylvania on 2013-07-12 21:54:57
Title: payment

Thanks for the response. I prefer vendors who use PayPal, but I also prefer vendors that ship promptly. I sent this order your way because of the excellent attention you gave to my previous order (Diggit). Prompt order processing and shipping trumps payment method most times. I have perused your entire catalog and I'm impressed with the quality of the products you carry.
 
Testimonial by: Lesley from Menifee, CA on 2009-07-15 11:10:35
Title: Florian Pruners

Many thanks. I got a notice from UPS giving shipping details. If you're the caring human being -- thanks; if it's someone else -- thanks to that person. This will be my third pair of Florian Ratchet Pruners over my many years of gardening. I'm in need because I've very cleverly lost my previous pair somewhere in the garden. One of these days, as I'm cutting something back/clearing some space, I'm going to find a bright yellow handle staring at me. Then I'll have 2 pair of pruners!! In the meantime, I can't be without them so am looking forward to receiving my package via UPS. Thanks again! Lesley Carlson
 
Testimonial by: Ed from Kirkland, WA on 2009-05-22 15:48:23
Title: service

Hi Vickie, Just a quick note informing you that I have already received my two items and want you to know how much I appreciate your fine service. Thank you. Hope to visit you all next time I am through Lakewood. Happy Holiday! Ed Cesarone
 
Testimonial by: Jenni Porshakin from Lewisville, TX on 2008/06/16 7:18 AM
Title: Love It

Vickie
I love what you wrote..."by a caring human being." This is what the world needs and I appreciate this in your message.
Jenni Porshakin
 
Testimonial by: kenneth from Pennsylvania on 2009-05-21 20:22:28
Title: thanks!

Thank you Vickie for shipping my order so quickly.
 
Testimonial by: Frederica from Rhode Island on 2005-07-27 22:51:39
Title: Nitrile Gloves

Dear Vickie Just to say that the order was awaiting our arrival in Rhode Island, and that a couple of pairs of the gloves have already been put to good use, gardening in my son's garden (in the 90+ humid heat here!). My husband went out to play golf this morning with my son's father-in-law, and as he hadn't brought the appropriate golfing paraphenalia from England, he grabbed one of the nitrile gloves as he went out the door - he would just like you to know that the glove performed admirably, and that he will use it again in preference to the real golf gloves! Hope that your weather is more clement than ours on the East Coast - With best wishes Frederica
 
Testimonial by: Ken C. from Doyleston, Pennsylvania on 2009-05-29 14:03:43
Title: thank you.

Vickie, Thank you for the gifts in my order. I left you a good review on Dave's Garden "Garden Watchdog". I always like to let people know when they are doing a good job. Keep up the good work. I am sure I will be ordering from you again. Ken C.
 
Testimonial by: John Downs on 2005-08-17
Title: Thank you

thanks for offering your equipment at prices with round numbers
 
Testimonial by: Jean Crozier on 2006/01/12 5:30 AM
Title: Thank you

Your thoughtfulness is greatly appreciated.
Jean Crozier
 
Testimonial by: mary nichols from hawthorne, ill on 2009-06-23 13:57:58
Title: thank you.

Hello Vickie, Thanks for the update. I really appreciate the great and personal customer attention. This is so rare today that I just wanted you to know how much it is appreciated. Regards, Mary Nichols
 
Testimonial by: sigrid from montana on 2011-05-23 21:22:15
Title: hori hori

Vickie, I have turned two possibly 4 more of my buddies on to the hori hori.....It is absolutly THE BEST tool I have ever used and they are thinking so too.....I will be back!!!!! Sigrid
 
Testimonial by: Valerie from New Jersey on 2006/06/21 6:20 AM
Title:

Vickie,

Rec'd the second Trake....these are gifts (I discovered this tool years ago at LL Bean and I love it). The gloves are new to me and they are fantastic. I never wore gloves before as they are baggy, the dirt gets in the cuffs, etc. They were a bother for a get-down-on-your-knees-and-dig gardener like me. I wore them for 3 hours and never felt the need to rip then off! I may actually be able to grow modest fingernails!

Thanks.

Valerie
 
Testimonial by: ellen from virginia on 2012-10-15 21:02:54
Title: wonder weeder

Vickie, Thank you so much. I had one of these tools that I received as a gift from a friend who traveled in New Zealand. I was using it to keep ahead of my weeds, but I misplaced it a month ago and my yard sure shows it. But I don't know of anything that gets weeds out so easily--I don't weed without it. My garden thanks you, Ellen
 
Testimonial by: sandy from Chillmark, MA on 2010-03-15 18:13:56
Title: burgon and ball tools

This is the 2nd time I have ordered. I love the B and B hand tools I got last year. They are a pleasure to use.
 
Testimonial by: helen from florida on 2009-03-07 20:35:09
Title: lawn claws

Hi Vickie, Thank you so much for your prompt attention to my order. I really appreciate it. I have the lawn claws and love them and when my sister saw them she thought that's just what she needed. She doesn't know they are coming. Surprise!! Helen
 
Testimonial by: suzanne from toms river, new jersey on 2010-01-22 12:28:23
Title: flower holder

Hello Vickie, I want you to know that I was very pleased with the flower frog. I had actually had one and my daughter-in-law threw it away with an arrangement that I had made for Thanksgiving not realizing that it was even there. She felt terrible about it. I had looked everywhere to replace it and it was only when I found your site that I was successful. Originally, I had looked on EBay. Your price was better than the EBay prices and I was pleasantly surprised that the one I received from you was larger than the one that was thrown out in the garbage. The delivery was reasonable and the shipping was fast. I will keep your site in mind for future needs. Thanks so much, Suzanne Soheily
 
Testimonial by: Robert Leonard from State College, PA on 2008/06/14 4:45 PM
Title: Thank You

Merchandise arrived post haste and in tact. Very impressed with your service. Will shop with you again!
 
Testimonial by: christopher from port angeles on 2010-05-25 11:04:03
Title: a thank you

Dear Vickie- Kind greetings! Many thanks for sending the weeding hoe and hand rake. I am looking forward to using them in the garden. Christopher PS It is a lovely selection of tools that you offer
 
Testimonial by: monica from holland, michigan on 2010-11-10 20:05:29
Title: rake arrived!

Rake arrived today - in time for a last clean up before the snow flies. Many thanks to the caring human beings who took care of it - and me. Monica
 
Testimonial by: dianne from canton, ohio on 2009-12-04 12:15:40
Title: Dewit patio knives

Dear Vickie, My patio knife is my favorite gardening tool. I bought mine years ago from Sears (forget the hand rake - the patio knife slices through soil so much better) and couldn't find another like it anywhere. So I was excited when I found out the actual name of the tool and the fact that your company carries it. I would have been pleased with just receiving the order, but the little "goodies" -- the pen and the bubble gum-- just brightened my day... and a hand written "thank you" message on top of that! I'm giving the two knives I bought as Christmas gifts for two of my gardening friends. Thank you for the way your company does business. Sincerely, ~~~ Dianne
 
Testimonial by: kim from New York, NY on 2014-05-03 14:48:16
Title: Following

Hi Vickie. Yes, I received the hand rakes today. Thank you! The little treats you included were nice too! Have a great Spring. Kim.
 
Testimonial by: H.W. May from Westchester, PA on 2010-01-11 13:03:11
Title: good service!

Thank you for the quick update and fast shipping. As a business owner myself, it is a pleasure to business with a professional online company who knows how to conduct business and appreciates it, especially in times like these. I look forward to buying from you in the future and will be sure to refer all others to you as well. Thanks and much appreciated. -Woody May
 
Testimonial by: Dee from Lacey, WA on 2005/12/14 7:47 AM
Title: Thank you

Dear Vickie: Thank you for your note. We so enjoyed visiting Lakewold Gardens and your shop that I wanted to give my business to you. Merry Christmas! Dee
 
Testimonial by: nina from oakland, ca on 2010-07-12 13:28:28
Title: got my tools!

Order received today. Thank you for your excellent service. I am very happy with the tools received and even used them in the garden today. NIna
 
Testimonial by: jane stein from north carolina on 2010-02-19 10:38:10
Title: thank you!

Thank you, Vickie! It always adds so much more to the interaction to know there are actual caring human beings involved. I truly appreciate it and all you do! Thanks again, Jane
 
Testimonial by: Georgiene S. Dempsey from NY on 2008/05/28 3:09 pm
Title: Thanks

Dear Vicki,
I received my order yesterday. Fast delivery! Thanks.
Georgiene S. Dempsey
 
Testimonial by: ken from Rhode Island on 2013-05-19 15:54:46
Title: customer service

just a short note to let you know my order arrived today in great condition and very quickly. thank you for your great service.. I would not hesitate to purchase from you again or recomend you to my friends. again thank you ken
 
Testimonial by: Jane from Wisconsin on 2013-02-28 15:21:31
Title: speedy!

Great items sent at lightning speed. Thank you!!!!!!
 
Testimonial by: mollie from Florida on 2011-05-18 20:40:38
Title: service

Thank you for excellent service and the little gifts; I appreciate it. Regards, Mollie
 
Testimonial by: darryl from Memphis on 2013-11-27 19:07:08
Title: Customer Service

DEAR VICKIE & BILL, IT'S A PLEASURE TO RECEIVE YOUR UNIQUELY PERSONALIZED UPDATE. DIFFERENT AND MUCH APPRECIATED. HAVE A BLESSED THANKSGIVING AS WELL!
 
Testimonial by: jim brunger from marshall va on 2010-11-24 20:00:48
Title: thanks

Thank you very much for your patience and exceptional customer service. Have a yummy thanksgiving.
 
Testimonial by: jim gleason from s. California on 2009-09-01 14:05:45
Title: good tools

Thanks for the great service on the two orders I've made. They arrived promptly and I'm enjoying using the excellent "stuff" that you offer. Next time I need a quality garden tool you'll be my first consideration.
 
Testimonial by: Patricia Romig from Wallowa, OR on 2009-01-10 13:01:02
Title: thanks!

thanks for everything...the bubble gum and pen was great to add in the order... I love the moisture meter. thanks again. Patricia Romig
 
Testimonial by: deborah p. from port townsend, wa on 2011-04-11 17:34:23
Title: customer service

I have no questions, just a compliment: I have never seen customer service like yours!
 
Testimonial by: Patricia from California on 2008-12-22 14:09:52
Title: Update

Thank you so much for your efforts and generosity of spirit! Happy holidays to you! Sincerely, Patricia
 
Testimonial by: carol from honolulu on 2013-07-18 12:15:17
Title: memories

Hi Vickie, Thanks for getting my order to me so quickly. That's why I like ordering from you. When I saw the coir fiber veg brush I had to laugh. When we were younger my Mom had us scrubbing the tub with that brush but she called it " tawashi" the Japanese name for it. Seeing it again sure brought back memories. Can't wait to try those knee pads on my old creaking knees. Not fun getting old. : [ Thanks also for the goodie bag. : ]
 
Testimonial by: susan e. from Hamden, ct on 2014-05-03 14:50:52
Title: items arrived

Thanks for your help, Vickie. All of the items I received from you are just great. Now if spring would only come to the Northeast.....
 
Testimonial by: Terry from Bettenforf, Iowa on 2008-11-26 10:59:31
Title: human being

Thanks for the info and the email. It's nice to hear from a person, instead of a computer generated acknowledgment. Internet shopping is great but so is hearing from real people that have names. Have a nice Thanksgiving. Terry
 
Testimonial by: Quay from Indianapolis on 2010-05-18 20:44:45
Title: customer service

Wow, what great customer service! And, I love the reminder, in our techno world, about human beings...and even ones that care! I love it! This is the first time I've done business with you....and am very impressed. And, so excited about my new hoe. My gardens and senses appreciate you! Quay
 
Testimonial by: Suarni from hancock new hampshire on 2009-06-23 13:56:23
Title: order received

Hi Vickie, Tools received thanks & everything looks great. Your service is terrific!
 
Testimonial by: ken from falls church, va on 2014-05-03 14:59:45
Title: arrival

Thanks, Vicki. The order did arrive, and everything looks to be in good shape. Thanks also for the pen and gum! Did I see you commenting on a Dan Heims post on Facebook? Dan and I went to grade school and high school together in Portland. Ken
 
Testimonial by: C. Girard from Allentown, PA on 2009-04-25 13:11:19
Title: thanks!

YOU GUYS ROCK!
 
Testimonial by: The Fichtels from Stamford, CT on 2009-05-22 15:42:26
Title: great tools

Hi Vickie, We just wanted to thank you for your excellent service and customer care. The tools arrived are they are "Beautiful" - Exactly what we thought they would be. A very useful group of items for the garden. We will think you and your "caring people" when we use them. Have a great season - and we will recommend your company to all our friends! Oradee and Fred Fichtel
 
Testimonial by: M D Gorles from South Carolina on 2008/05/31 11:10 am
Title: Thank You So Much

Thank you SO much! My order arrived yesterday (May 30) and I couldn't be more pleased with the product and the way you corrected my bill. Thank you again.
M D Gorles
 
Testimonial by: pat james from Nacogdoches, Texas on 2009-03-13 08:27:29
Title: appreciation

Hi Vickie, I have already received the 3 rolls and I appreciate it. Unfortunately, we have had rain ever since I received them, so no planting for me.. Hopefully, we can get started early next week. I really do appreciate you taking the time to e-mail me regarding my order. I don't believe I've ever received a personal e-mail regarding anything I've ordered. Thanks again. Sincerely, Pat James
 
Testimonial by: brenda humphrey from colorade on 2009-05-19 11:43:25
Title: o'keefe's hand cream

After years of cracking fingertips, this is the first thing that has helped. I'm getting one for a coworker, because it helped hers too. We teach school, and all the cutting, folding, and handling of papers seems to suck the moisture right out of our hands. Thanks, Vicki, for the great product, and terrific service.
 
Testimonial by: malinda from california on 2011-04-05 15:47:44
Title: delivery

Thanks for the amazingly quick delivery. I also appreciate the little "goodies" too, especially the brochure describing gardens of interest in your area. Should I need additional tools, I will definitely order from your site. Thanks again.
 
Testimonial by: Pheobe from Indiana on 2005/08/10 9:07 AM
Title: Thank you

Thanks Vickie,

My family is addicted to that tool. We seem to misplace it alot and when this happens, no one wants to do any garden work.

Be blessed,

Pheobe.
 
Testimonial by: Anita Morris on 2006/07/23 9:03:57 PM
Title: Thanks

Thanks for being so speedy! I got my Hori Hori knives yesterday, in plenty of time to send to my sister for her birthday, 7/31. She lives in, guess where...? Lakewood WA!
Thanks again!
Anita Morris
 
Testimonial by: rob from graham, nc on 2009-05-27 11:49:21
Title: service

Thank you very much for the speedy service! Rob
 
Testimonial by: Dan from Oil City, Pennsylvania on 2008/03/17 4:02 PM
Title: Thank You

Hi Vickie,
I just thought you'd like to know my order arrived today and I'm very pleased with it. I'll share your website's address with my other gardening friends.
Thanks,
Dan
 
Testimonial by: donna h. from washington on 2014-05-03 14:55:17
Title: local for washington

Thank you so much! I'm glad to hear you're practically local, Vickie; at least you're in this time zone. I'd be worried about you if you lived east & were up doing orders this late. (9p is bad enough - time to knock off for the day!).
 
Testimonial by: leontina from new orleans on 2013-12-10 12:25:16
Title: Christmas Gifts

How kind of you to let me know! These will be part of Christmas gifts to my very practical family. They always ask for money to spend themselves or something they can really use. They all have gardens in the New Orleans area, so this should be be very helpful. Now I'll have them soon enough to remail them in time for Christmas. Thank you!
 
Testimonial by: Hilary Philbrick from Issaquah, WA on 2007/12/27 03:09 PM
Title: Thanks

Vicki,
Thank you for letting me know. You are wonderful.
I will definately order things from you now and recommend your business to friends.
Happy holidays!
 
Testimonial by: gena from macon, ga on 2011-05-23 21:20:48
Title: bos bag

I am so glad to have found a source for my Bosbags. I have worn out 2 already and can't garden or haul greens for church without them. Thanks a bunch!
 
Testimonial by: Elaine on 2005/10/01 10:32 PM
Title: Thank you

i was very happy to find your site. it has been very hard for me to find the tree wrap around here. i have looked at home depot, lowes and poor boys, and valley view. finally gave up. I have some new trees that need it to keep the rabbits from eating the bark. i have thei one really special tree, it is a dawn redwood. When my bother gave it to me , ( he didn't know what it was ) it was in a pot and about 1 foot tall. i have transplanted it into the grown after doing a lot of research on it. It had s grown to 7 feet tall since may. It has a rich history. look up dawn redwood on the Internet. I had to put a fence around it because the rabbits were eating the bark..

it is so beautiful and i look at it almost as a family member..LOL

Kind regards, Elaine Clark

 
Testimonial by: Sharon from Huntington Beach, CA on 2009-12-16 22:45:06
Title: thank you and merry christmas

Dear Vickie: I AM glad that I ordered from you. What great service and attention to detail--all with that personal touch. I really appreciate it. The Wedgies arrived today, and I'm thrilled with them. They'll make great stocking stuffers, along with some bulbs, for my daughters-in-law. I don't know if the Wedgie will dig deep enough for bulbs, but I figure that each girl will get much use out of it for transplanting later. Again, thank you so much for the personal service (and for the Dubble Bubble and ballpoint pen)!!!!
 
Testimonial by: georgine from virginia on 2011-08-11 12:23:33
Title: ika hoe, cuttlefish hoe

I bought a tool like this in Okinawa, Jp. 30 years ago and it is just beginning to show signs of wear.
 
Testimonial by: Murlyne Winstead from Kentucky on 2008-11-03 19:50:21
Title: Many thanks

Hi Vickie, Thank you for your call and thank you for substituting an appropriate book for identifing flowers. Could you e-mail me the name of the book that you selected? I appreciate your personalized service, it is rare these days.
 
Testimonial by: Mary Himmer from Pennsylvania on 2008/05/16 4:55 AM
Title: Thanks

That would be so nice Vickie, as I am hoping to use the hori hori knife to dig out the thistles which are invasive in Pennsylvania.

Thank you. I assume you are a family business judging by the picture on your site, and it is so nice to get a personal response to my order.

Mary Himmer
 
Testimonial by: Jana from Silver Springs, Maryland on 2008/02/22 6:57 AM
Title: Thank You

Hi Vickie --
The spoons arrived yesterday -- thank you! I was also delighted with the sweet pea seeds -- my husband is the gardener in the family and he was very happy to see that they are perennials. We will plant them this spring. Thanks, too, for the advice on oiling the spoontulas -- I look forward to browsing your site and seeing what else we ned. Thanks again for great custriomer service -- something that many other businesses have in short supply or not at all.
cheers
jana
 
Testimonial by: deb Wilding from Huntington, VT on 2009-05-29 14:05:00
Title: goodies!

Vickie, I got it! Thank you! And thank you for the goodies : ) . . .Cute! Deb
 
Testimonial by: renee brown from pioneer, ca on 2010-01-04 20:12:04
Title: thanks

Hi Vickie, I just wanted to take a moment to let you know how extremely pleased I am with your customer service. Fast, efficient and friendly!!! I will definitely continue to shop at gardenshoponline Thank you, Renee Brown
 
Testimonial by: theresa from oregon on 2011-03-23 21:25:44
Title: customer service

Dear Vickie, You are quicker than a McDonald's drive through! I did read some of the testimonials before I ordered, and I must admit that I wondered if some of it was real or not - the remarks were almost too good to believe. However, now I am a believer! I have forwarded your website to all of my gardening friends......I'm sure you should be getting some orders from NW Georgia! Throw a pic of yourself on the website so that we can all see this nice lady everyone talks about.......You are the best! Theresa
 
Testimonial by: chris mcIntosh from Sandpoint, ID on 2009-06-30 12:32:56
Title: thank you.

You all provide a wonderful shopping experience - what professionals! I will order from your site often and tell my friends. More companies should follow your example. Sincerely, Chris McIntosh
 
Testimonial by: Cheryl from New York on 2009-05-01 19:51:42
Title: Lakewold Gardens

I recieved my Hori Hori knife and love it. Thanks so much for the gum. A pleasent surprise! I didn't realize that my husband and I visited your gardens a few years ago when we were in tacoma. They are amazing! We enjoyed them so very much. Cheryl Varble
 
Testimonial by: Kathy from Pescadero, CA on 2009-02-21 10:53:35
Title: Fast Delivery

Hi Vickie, I just used both the Japanese knife and other Japanese tool and love them both. Very helpful! Your delivery was very quick! Thank you! Kathy
 
Testimonial by: Kent Stevens from Eugene, OR on 2010-03-01 19:08:07
Title: Can't ask for better!!!

This is my second order with Garden Shop Online. I've concentrated on the fabulous stainless steel Burgon and Ball hand tools, plus some scissors and such. Vickie Haushild's prices are excellent, the packing is superb, and when the box arrives it is almost as if I had received a gift. I couldn't be happier with her shop and service. Totally trustworthy, prompt, and the products are of the very top quality. Thanks Vicki!!! Kent.
 
Testimonial by: Jack from New Mexico on 2011-02-07 18:23:28
Title: Thanks

Vickie, As a small business owner, I'm very impressed with your order competitive prices, fulfillment, speed, attention to detail, and little treats added to the package. Well done, I will check your site first for my garden needs. Jack
 
Testimonial by: marjorie from new canaan, connecticut on 2011-06-28 09:42:09
Title: bubble gum

Dear Vickie, Thank you very much for sending one of the best gardening tools ever. It is a gift for my sister. I also thank you for the order updates and the bubble gum! It's so much fun to deal with people making a difference. Sincerely, Marjorie
 
Testimonial by: randy from maryland on 2009-05-19 20:45:27
Title: human touch

Hi,, Vickie Received my hori-hori and greatly appreciate your human touch. Thank you!
 
Testimonial by: Piper from Illinois on 2013-11-02 20:20:16
Title: Speedy Service

Thanks for the grape scissors and deadheaders. Both should be great and very useful in my garden. I love the grape scissors for their weight and ease of use, and I use them for just about everything! I appreciate the fast shipping, too!
 
Testimonial by: Eileen from Mineral Point, WI on 2010-04-06 20:35:48
Title: Kana hoes

Thanks Vickie! What a nice treat to find some gum and seeds and a pen in my order...AND it came in less than 3 days when I ordered it on a Friday! Great customer service, I will order from you again! Happy Gardening! Eileen
 
Testimonial by: matthew from gearhart,oregon on 2009-04-17 22:09:26
Title: love the tools

Hi Vicki, I am glad that I made your weekend because you made my Monday!!! Love the tools and especially the gum, pen, and post-its! What great customer service. You really ARE a caring human being. Next time we are up that way we are stopping in for sure. Hugs, Karen Shields PS: after I chew that gum I will put it in the mole run....i know it doesn't work but it is fun to bug them. :)
 
Testimonial by: Karen from Portland, OR on 2008-11-19 20:04:49
Title: small hand rake

Vickie, I received my rake yesterday and I want to thank you so much for your quick and efficient delivery....exactly the one I was looking for.....it has been my favorite tool and while planting bulbs I must have thrown it away with all of my stuff.....you know us gardeners and our "favorite tools"...... I searched and searched and found it at your store.... Thanks and have a great day, Karen
 
Testimonial by: Mary Lutz from Fort Ann, New York on 2008-12-24 09:36:24
Title: Christmas package

Received the package on Tuesday. Thanks for getting it here before Christmas! And thank you, too, for the garden guide, pen and bubble gum -- that last part made me giggle! Happy holidays -- Mary Lutz
 
Testimonial by: jean from Fort Lauderdale on 2009-05-22 20:53:14
Title: hand rake

Thanks, Vickie. The hand rake is just what I wanted. I love the courtesy and attention you've shown me. I'll be a repeat customer. Have a great weekend. jean
 
Testimonial by: Janis from Tulsa, OK on 2009-05-12 13:12:53
Title: Mother's Day

All arrived in time for Mother's Day and was well received. Thank you so much for your excellent service and your unique selection. You make me look good every time. Janis Griggs
 
Testimonial by: Kandee on
Title: Thanks

Vickie, I so appreciate your quick response. Please keep me on an email database so that I can remember to come to you for other gardening needs. I Believe in You! Dare to be Remarkable!
 
Testimonial by: helen from Lakeland, FL on 2009-03-11 18:52:13
Title: lawn claws

Hi Vickie, The order arrived today. My sister was surprised and very pleased. Thank you again for your kind efficient service. Helen
 
Testimonial by: theresa on 2011-03-23 21:25:15
Title: customer service

Dear Vickie, You are quicker than a McDonald's drive through! I did read some of the testimonials before I ordered, and I must admit that I wondered if some of it was real or not - the remarks were almost too good to believe. However, now I am a believer! I have forwarded your website to all of my gardening friends......I'm sure you should be getting some orders from NW Georgia! Throw a pic of yourself on the website so that we can all see this nice lady everyone talks about.......You are the best! Theresa
 
Testimonial by: tony from washington on 2012-09-13 13:55:49
Title: nejiri gama hoe

Good Morning Vickie -- Well, this human being will be very happy and excited to receive the hoe as the one it is replacing developed metal fatigue and cannot be repaired. So please thank the person who wrapped and shipped it for me.
 
Testimonial by: K.A. from Loveland, CO on 2012-08-27 22:25:23
Title: order

I got my order the Medium gloves were perfect, they fit mom which was great. Your service was exceptional and I really appreciate dealing with a company who knows what customer service is. You did an excellant job. Koodoos to you.
 
Testimonial by: neva from florida on 2013-12-08 10:23:36
Title: bubble gum

VICKIE, THANK YOU SO MUCH FOR SENDING MY ORDER SO PROMPTLY. IT IS A CHRISTMAS GIFT SO YOU CAN IMAGINE HOW PLEASED I WAS TO RECEIVE IT. ALSO, I WANTED TO THANK YOU FOR THE PEN BUT ESPECIALLY THE DOUBLE BUBBLE GUM. SOMEONE MUST HAVE TOLD YOU WE ARE BIG AUBURN FOOTBALL SUPPORTERS AND OUR COACH IS NOTED FOR CHEWING DOUBLE BUBBLE GUM DURING THE GAMES. WE HAVE THE SEC CHAMPIONSHIP GAME TOMORROW AFTERNOON SO THE GUM WILL COME IN HANDY!!! FUNNY…..THANKS AGAIN FOR MAKING ME HAPPY, HAPPY, HAPPY THIS WEEKEND!
 
Testimonial by: Corin from Salem, OR on 2010-05-08 20:39:29
Title: tools!

Hello, Vickie : ) Thank you so much for these great tools. My husband and I just bought our first house after being life-long apartment dwellers. We have a lovely garden into which the original owners put a lot of thought and love. I'm hoping that with the right tools, I can bribe the garden into being patient while I learn the difference between a flower and a weed : } I'm happy that I found your shop -- I'll be back : )
 
Testimonial by: Kathleen Chinn from Eugene, OR on 2009-11-16 20:59:48
Title: Kana Hoes

Thank you! They have arrived and used happily in the garden this weekend. Thank you for outstanding service. Kat Chinn
 
Testimonial by: Sarah Overs from Grafton, OH on 2009-05-30 22:33:43
Title: trake

Vickie, The trake and leaf claws arrived today 5/30/09 Thanks so much for the extra goodies I am sure I will enjoy them. Pleasure doing business with you. Happy Gardening:) Sarah
 
Testimonial by: sue from san anselmo, ca on 2009-11-03 17:00:00
Title: thank you

Dear Vickie, What a lovely message you've sent me. Thank you for this, and also for sending the hand rake. I like how your company does business -- so warm and personal! In gratitude, Sue Mironer
 
Testimonial by: Rose on 2005/09/20 6:40 AM
Title: About the Trake

Hello,

Got my package yesterday. Great job and very quick. I love this tool. I have given several to my gardening friends. I have a back problem so it doubles as a crutch to help me get up off the ground. I got a little nervous when I saw the box ...It was open on one end. It looked as though it was taped securely but I think someone might have opened it. All were intact however. Thank you for the quick service,

Rose
 
Testimonial by: Chris from Toowoomba, Australia on 2010-08-31 20:41:38
Title: 4 in 1 "Multi Sharp"

As a professional knife person, I have used this device exclusively for about 2 years to maintain a perfect edge on my knives - what a out standing piece of essential equipment, could not be happier.......... Cheers Chris - Australia
 
Testimonial by: paul from portland, or on 2013-07-12 21:53:37
Title: fast delivery

Thanks, Vickie . . . that hoe arrived Friday. Wow, speedy delivery. Cheers -
 
Testimonial by: jill from pennsylvania on 2013-05-19 15:56:45
Title: customer service

Thank you Vickie... I appreciate your customer service! Win win for both of us! :) Jill
 
Testimonial by: Max on 2006/07/25 11:51 AM
Title: Thanks

Dear Vickie,  

Thank you for the nice and personalized note -- a rare treat.   My longtime favorite garden tool has been a short-handled weeder that I got from Smith and Hawaken years back.  It is wearing out and I found that with the changes in S&H, they no longer carry that tool (and, in fact, seem to have deemphasized tools all together).  This led me to you on-line.  These Japanese hoes appear to take a similar appraoch (they were probably the progenitor to the S&H weeder).  I look forward to getting them and having a chance to try them in the garden.  I am glad to have found your site and appreciate your quick service and response.

    Best regards,
  Max Wallace
 
Testimonial by: tom swantek from Schaumburg, IL on 2009-07-09 21:23:51
Title: service

thank-you for the quick service. i received my hand pruner sharpener today, thursday. thanks tom
 
Testimonial by: helen from Florida on 2009-03-07 20:33:47
Title: thanks!

Hi Vickie, Thank you so much for your prompt attention to my order. I really appreciate it. I have the lawn claws and love them and when my sister saw them she thought that's just what she needed. She doesn't know they are coming. Surprise!! Helen
 
Testimonial by: diane from clarksville, OH on 2010-03-15 12:49:49
Title: No Damp Off Seed Starter

Vickie, I did receive the no Damp Off. I am using it already. Thanks you and thank you for the little gifts in the bag. The tea was delicious. Please put me on your mailing list. You were so good to work with I will be sure to look at your site before I shop elsewhere. Diane
 
Testimonial by: Holly from Sacramento, CA on 2009-05-21 20:20:13
Title: Glee Gum

Thanks for the great pricing on the Velcro ties. I am into my second roll. Use it for tying grape vines to arbor frames, tomatoes to their cages, berries to fencing, and so on. Love that I can collect the big pieces at season's end for next year. I LOVE Glee Gum and enjoy receiving the treats in the shipment. I also appreciate your prompt emails with shipping status updates. Thanks, Holly Greenwood
 
Testimonial by: Karen Shields from gearhart, OR on 2009-04-11 08:41:01
Title: good shipping

Hi Vickie, besides being a caring human being, you also have the BEST prices and LEAST shipping!!! Kisses, you are wonderful. We will be ordering again. Happy Easter, Karen
 
Testimonial by: eliza from torrance, CA on 2008-10-28 20:38:37
Title: thank you

What a lovely organization you run! You've got my business from here on out. Peace and good things, Eliza.
 
Testimonial by: Pamela on 2006/11/1 1:30 PM
Title:

while I have you - I want to thank you again for turning me onto those fantastic gloves - even in the HOT of the summer here the gloves were great - will probable need to buy another pair next spring because I will probably wear these out because we weed ALL YEAR AROUND - even in the winter when some of the plant and grasses are sleeping but not the WEEDS they grow 24/7/12 - but then I like to look at the flowering weeds as the beauty of winter - thank you and have a great day.
Pamela Robinson - P.S. HAVE A GREAT HOLIDAY SEASON...
 
Testimonial by: Spyder from Reading Mass on 2008-11-14 11:18:19
Title: Lawn Claws

I bought three pairs of lawn claws, Momma Bear, Poppa Bear and Baby Bear, Lawn cleanup is so much quicker with these claws.
 
Testimonial by: Elizabeth from St. Paul, MN on 2008-12-06 11:19:08
Title: Birthday

Thanks. This was my husband's birthday present and it arrived just on time! We loved the bubble gum treats. Thank you. M.
 
Testimonial by: judy from atlanta on 2014-05-03 14:52:17
Title: gloves

Thanks for your help, Vickie. All of the items I received from you are just great. Now if spring would only come to the Northeast.....
 
Testimonial by: ann bohonos from rochester ny on 2010-11-24 19:59:09
Title: customer service

Thank you! It arrived today. I appreciate the great customer service.
 
Testimonial by: mike from colorado on 2013-02-04 15:27:03
Title: tools and shipping

You have some very unique tools not offered any place else and your shipping charges are reasonable.
 
Testimonial by: mary lou from illinois on 2013-05-29 13:16:08
Title: communication

Thank you for the continued updates on my order status, and especially for the wonderful hand hoe, which is obviously exceptionally well crafted. It will be put to good use! Thank You again, for all the personalization. Mary Lou
 
Testimonial by: Judy on 2006/08/29 9:55 AM
Title: Thank You

Thank You and I'm glad that I found you on-line.
Judy
 
Testimonial by: teresa from texas on 2012-03-21 18:43:34
Title: great service!

Thanks for the great service! The gum and pen were fun!
 
Testimonial by: rayann from tennessee on 2014-05-22 14:58:42
Title: customer service

Vickie, I received my order yesterday as promised and was charmed by the little personal bubblegum and pen package included. I also realized that your name was literally on every step of my shopping experience and that I had received personal attention all along the way, and I thank you. In fact, I'm showing a gardening friend my tools and enclosures when she comes over in a little while. This February, I mailed a seed order to a very well-known seed company owned by a private family. After three phone calls and two emails (a response to I've YET to receive), I finally received my order this past Saturday and it took 6 days to get here. You can see why I am especially appreciative of your personal service!
 
Testimonial by: dan from Washougal, WA on 2008-12-26 22:05:17
Title: order update

Hi Vickie, It came today! My son, whose gift it is, has left but he'll return in a few days and I'll give to him then. Thank you for your attention to my order. It has been a pleasure. Dan Huntington
 
Testimonial by: melody from williamsburg, ny on 2009-06-28 11:55:12
Title: self waterers

Last week I ordered the "self waterers" that are used with soda bottles. I have to say that it is one of the best $18 investments I've ever made. I got them so that the new guinea imaptiens I put in the ground in my Mom's garden did not get stressed. I was having to stop over every night after work to water them ( the other perrenials and annuals can take the sun and heat) but now, they have never been happier. The plants are as full and as showy as the plants I've out in large pots. We've had a vey sunny and warm spring/summer here in Buffalo so far and I love to see the flowers free from drought stress. I've noticed that the ground is really soaking up the water faster than I thought, as I need to refill the bottles every 3 days. It's worth it. And by the way, I have an extra green spike and it is the BEST water balloon filler we have ever seen. It does not quite screw on to the spigot, but hold it on there tight enough and fill away..go figure! Thanks again, and I'm looking forward to shopping with you again. Sincerely, Melody Madden
 
Testimonial by: Delfine on 2007/12/19 1:22:09 PM
Title: I am glad...

I am glad that I found a source for quality garden tools. I simply do not know where to find garden tools that are not "made in China," and that will not immediately fall apart. (I realize it's not really China's fault; it is the fault of our manufacturers that do not demand better quality). I especially am glad am to see that you have a few Japanese garden tools available. However, even in Japan, they are going the way of the U.S., and they are sacrificing quality for price and more and more things are being made in China, less in Japan. Now to the point of my e-mail: I would like to see a wider selection of quality-made garden tools.

Thanks,


Delfine
 
Testimonial by: anna from new jersey on 2013-03-23 20:07:38
Title: usa tools

Just a quick note to let you know the tools arrived in record time and that I am absolutely thrilled with the Wilcox trowels (all of them !). There is even a small size for my 89 year old mother who still plants her herbs in raised beds. It is a pleasure doing business with your company and also a pleasure to see someone still carrying tools that are made in the USA.
 
Testimonial by: frank from california on 2012-05-21 21:25:49
Title: customer service

Good customer service --- thank - you. Frank
 
Testimonial by: jean from bremerton, wa on 2009-03-13 14:47:29
Title: garden brochure

Thank you for the enclosed foambath packet, brochure on NW gardens (I have seen all but the Dunn Garden), and pen. I love the handrake. It is just what I hoped for. Jean Charneski
 
Testimonial by: sandra from kaneohe, hawaii on 2009-12-13 21:09:40
Title: kana hoes

Hi Vickie, My order came in this weekend! Thank you so much for the fast delivery and the gum! Yum! --sand
 
Testimonial by: jack from new mexico on 2011-02-23 17:43:46
Title: customer service

Vickie, As a small business owner, I'm very impressed with your order competitive prices, fulfillment, speed, attention to detail, and little treats added to the package. Well done, I will check your site first for my garden needs.
 
Testimonial by: paul brown from dearborn, Michigan on 2009-07-03 23:37:22
Title: fast Delivery

Thank you. The order got here in only 2 days! The patio knife works great. Paul Brown
 
Testimonial by: Nancy on 2005/12/07 7:41 PM
Title: Thank you

Thanks for the notification, Vickie. That trowel was my all-time-favorite gardening tool until my husband ran over it with the tractor. My Mom (Helen Dykhoff, another one of your customers) gave me mine, so now I'm replacing it and giving one to a couple friends.

Merry Christmas!


-Nancy
 
Testimonial by: Abigail Wertz from Wyomissing, PA on 2007/07/23 1:32 PM
Title: Thanks

Hi Vickie:

Just wanted to let you know I received the trake Wednesday, it was waiting for me when I got home. Thank you so much. And thank you for the pen and the magnet as well. And the booklet on the gardens of the Northeast. If I get to Washington/Oregon I will definitely have to visit them, they look fabulous!!!

 
Testimonial by: Ann from St. Joseph, MI on 2006/06/26 11:56 AM
Title:

Dear Vickie,

I cannot believe how fast my Hori Hori knives arrived!! I ordered them from my brother-in-laws' house in South Carolina late Friday night, and they arrived this morning (Monday)! WOW!! Package almost beat me home!

many thanks, Ann Murphy

 
Testimonial by: gary yee from out of country on 2010-12-01 19:19:04
Title: customer service

Vickie, You can sent it now. Thanks for you great extra effort in you service.
 
Testimonial by: dave and linda from virginia on 2012-12-06 16:28:43
Title: holiday

Thanks for the speedy service, updates along the way, and little extras in the package. Thanks also for carrying the items we ordered--they aren't easy to find! Hope your holidays are happy!
 
Testimonial by: john on 2009-01-10 13:12:19
Title: loved the kneelons

Thanks. Yes, indeed, they were delivered. My wife's pleased. This brand of pads has longer straps than almost any other kneepads which is wonderful since she gardens ten months of the year (January & February are my months - I break the frozen ground up and spread compost). Her current ones (which have to be 15 years old) are pretty grungy but are still functional. I have added your site to my "online Garden shops" folder.
 
Testimonial by: Scott from Pensacola, fl on 2014-05-03 14:47:05
Title: follow up

Thanks for your follow-up Vickie. Enjoy your weekend as well. Scott
 
Testimonial by: Bonnie from Portland Or on 2009-04-25 13:12:12
Title: Bubble Gum

I received the Trakes that I ordered. Thanks for the quick service and for the bubble gum. That obviously helps with gardening.
 
Testimonial by: leontina from san francisco on 2014-05-03 14:57:49
Title: gifts

How kind of you to let me know! These will be part of Christmas gifts to my very practical family. They always ask for money to spend themselves or something they can really use. They all have gardens in the New Orleans area, so this should be be very helpful. Now I'll have them soon enough to remail them in time for Christams. Thank you!
 
Testimonial by: Laura from Santa Barbara, CA on 2009-12-10 16:22:24
Title: Japanese Tools for Women

Dear Vickie: Glad the photos got there. I'd be happy to sign a letter praising Japanese/heavy-ended tools that you can use to teach female gardeners because I love them. Besides front weight, the balance of their good handles makes a light swing do heavy work.
 
Testimonial by: Marit from st. paul, mn on 2009-09-08 23:12:31
Title: order received

Thank you for keeping me informed. The tools arrived today. Great wrap job. I can hardly wait to try them! Weeds, beware!!!!
 
Testimonial by: brenda humphrey from colorado on 2009-05-19 11:43:32
Title: o'keefe's hand cream

After years of cracking fingertips, this is the first thing that has helped. I'm getting one for a coworker, because it helped hers too. We teach school, and all the cutting, folding, and handling of papers seems to suck the moisture right out of our hands. Thanks, Vicki, for the great product, and terrific service.
 
Testimonial by: Robin Page from Liberty, MO on 2010-01-04 20:14:57
Title: good service!

Thank you for such prompt and courteous service. It is rare to find a human response in this hurried world we live in. It is much appreciated and I will pass on comments about your great service to others. Thanks again, Robin Page
 
Testimonial by: Marcia from Evanston, IL on 2008/04/12 9:24 AM
Title: Beautiful Tool

I received the hand rake this morning. It's a beautiful tool, and I appreciate the flexible tines. Thanks much for your excellent service.
Marcia.
 
Testimonial by: Karen from Dresden, Maine on 2008-12-19 12:38:11
Title: order received

Indeed, the order has arrived and the hoe (for myself, to replace a much-loved one I bent out of shape moving an overgrown mass of phlox!) is even nicer than the one I have treasured for so long. The "machete" is a gift for an avid young (14 yr-old, extremely capable and careful male) garden helper and I can't wait to see the look in his eyes when he sees this beautiful tool. So happy to have discovered you online. Thanks, too, for the thoughtful way you handle customers. Karen
 
Testimonial by: Chris from Saint Louis, MO on 2008/02/23 11:15 AM
Title: Thanks

Vickie,
Thanks for letting me know. I love your products.
Chris
 
Testimonial by: Pat Berges from Tennessee on 2008/7/22 8:15 AM
Title: Thanks ever so!!!

Thanks ever so! Gosh, it's nice to receive a confirmation from a caring human being! I'll be doing more business with you, I'm sure.

Pat Berges
 
Testimonial by: Milagros on 2006/06/19/ 5:56 PM
Title: Thank you

Vickie,

Thank you for your personal note. It was very nice to receive. I am a new gardener but things are finally coming together for me and I have one project after another in mind. Last year I invested for the first time in good tools, the felco pruner and the hori hori knife and I could not believe how much more joyful the work became for me. So I looked through your tools and over a period of time really studied them to decide which I really needed to buy. I wasn't quite sure. So I am really glad to hear that I chose some very good ones. I am really glad you let me know this.

Thank you also for using a flat rate box and saving me some money. That happened to run through my mind at one point in the process. I appreciate the trouble you went through.

Keep up the good work on your website. It is a good one, with important information and a personal touch.

Milagros Paredes
 
Testimonial by: karen and matt from gearhart, or on 2014-05-03 14:54:03
Title: shipping

That was fast!!! And thanks again for the bubble gum! We love your site. :D Karen and Matt
 
Testimonial by: paul from ohio on 2014-10-09 10:35:26
Title: communications

Hello, I just wanted to let you know that I received the weeder today. I am very happy with it and with the great service and communications from you. Too many business forget how important it is to let the customer know what is going on. Thanks for your prompt service.
 
Testimonial by: ellen from new york on 2010-06-03 14:34:48
Title: professionalism

Hi! Can I just tell you how professional, top quality and fun it is to shop with your website? All products work as expected, were packaged with care, arrived on time, priced reasonably....just great. I have forwarded your website on to many of my gardening friends and told them to swear off anyone else's website. Thanks for being a bright spot on an otherwise impersonal internet!!
 
Testimonial by: Kathy Serhan on 2005/07/22 7:59 AM
Title: Thanks

Vickie,
Thanks for the update. It's not too often, in this internet age, that consumers get such personal service ... it's appreciated. I'll look forward to receiving my order!
Kathy
 
Testimonial by: patricia from texas on 2011-08-03 22:22:49
Title: customer service, tools

Vickie, I am really impressed with your company's online order fulfillment process, from tracking to immediate confirmation. Especially for a small business, really outstanding. Merchandise was delivered correctly to this address, no problems. Basically, your shop made it possible for me to get a couple of small, hard-to-find tools that will let me keep larger items in service and out of the landfill, with fair shipping charges and outstanding accuracy. Given this ordering experience, I'm keeping your site bookmarked. Thank you, -- pc
 
Testimonial by: Elizabeth on 2006/08/04 10:02 AM
Title: Thank you

Thankyou so much for the pen and garden news from the Northwest...I couldn't find the Bosbag anywhere around here and am so grateful to you and for the quick service..Elizabeth
 
Testimonial by: Rosemary from Rhode Island on 2012-03-21 18:42:09
Title: Wigwam Grips and Sesame Seed Roaster

We wanted the object to secure long rods, for our filet bean installation. We have two of these tepees each year. Five beans around a rod, six rods to a top securing object, two installations, in a 3 x 6 raised bed. We have filet beans from early summer to frost! One of our securing objects died last year (the hurricane didn't help). So we were pleased to find just what we needed from your shop. And I was much interested in the little seed-toaster. I never do this because it's too much trouble to haul out a big pan and clean it. But now! Your company is very responsive, and the products are great, and just what I needed, and couldn't easily find elsewhere.
 
Testimonial by: Sarah Overs from Grafton, OH on 2009-05-28 19:34:10
Title: trake

Thanks so much. I look forward to receiving them. My garden trake was a gift from a dear friend over 15 years ago and I actually managed to break the end of the trowel part. Believe me it has seen plenty of work in those 15 years, just grateful you folks had it in stock. What a pleasure doing business with you:) Happy Gardening from soggy Ohio.
 
Testimonial by: ron perkins from north carolina on 2009-03-23 13:33:25
Title: prompt!

Vickie: They arrived today. Thanks for bring so prompt ! Best regards, Ron Perkins
 
Testimonial by: Julianna from Lubbock, TX on 2010-04-20 11:50:50
Title: my compliments

no questions, just compliments!! Thanks for the beautifully prompt service, the wonderful products, and for being there! I have looked at your site for a year now, and simply love it!
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Dear Vickie- Kind greetings! Many thanks for sending the weeding hoe and hand rake. I am looking ...(read more)


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